Level 3 Certificate Housing Practice - Managing Housing Services Pathway (CIH)

Start date(s):
13 Sep 2017
1 year
Level 3
Course Code:
Study Mode:
Part Time
Attendance Type:
Attendance Pattern:
Awarded by:
CIH (Chartered Institute of Housing)
Framwellgate Moor Campus
Course costs:
(previous years fees)


The CIH Level 3 Certificate in Housing: Managing Housing Services Pathway aims to equip those currently working, or wishing to work in the housing sector, with key skills and expert knowledge, while providing an accredited qualification.

It is also an excellent introduction to the different housing related services provided by organisations. All students will become registered student members of Chartered Institute of Housing for the duration of this programme.
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Charlotte Hope

Housing student wins CIH award

A foundation degree student from New College Durham has won a prestigious award from the Chartered Institute of Housing (CIH).


  • Provide the knowledge and skills required to operate effectively in a front line capacity in the housing sector
  • Prepare learners for further study at Level 3
  • Support learners to progress to qualifications at Level 4.


  • The Housing System - the different ways that individuals can access the housing market, the role of the main providers of housing, the features of the housing market and how government intervenes in the housing system.
  • Professional Practice Skills for Housing - the key skills, knowledge and behaviours required for the housing professional, ethics in the context of professional practice in housing, equality, diversity and inclusion in the context of professional practice, own professional performance and development.
  • Occupancy, Tenure and Lettings - the different types of occupancy and tenure and tenancy, different approaches to allocations and lettings.
  • Safeguarding Adults with Care and Support Needs - the legal and regulatory framework for safeguarding adults with care and support needs, the impact of the legal and regulatory framework for safeguarding adults with care and support needs on professional practice, the role of partnership working in safeguarding adults.
  • The Legal Framework for Housing - Understand the legal framework and the application of law to housing practice, how landlords and tenants can enforce their legal rights.
  • Repairs and Maintenance in Housing Organisations - the legal obligations relating to repairs and maintenance, how organisations manage and deliver long term and cyclical maintenance, the methods landlords to manage their responsive repairs and maintenance service.
  • Delivery of Housing Services - the main types of housing providers nationally and and the services they deliver, the agencies that work with housing providers, regulation of housing providers, improving service delivery.

Time commitment

Average number of hours per week

Independent Learning


9:00 - 12:00
*Days and times of study are subject to change. Timetables are confirmed at the start of term.

Teaching & assessment

A range of different teaching and learning approaches are used to make lessons interesting and interactive and this recognises that everyone learns in different ways. You will also take part in discussions and share good practice, learning from each other as well as the course tutors. You will also have the opportunity to apply your learning to the work situation
You will be assessed in a range of different ways (there are no exams) for example, posters, written work, production of magazine articles etc. that will enable you to apply your skills as well as knowledge.

Maths and English

Maths and English skills are embedded throughout the programme.

Industry links:

The housing team work very closely with housing organisations and practitioners to ensure the programme is current and reflects the needs of the industry. There is also close partnership working with the Chartered Institute of Housing (CIH) and also the Northern Housing Consortium. Some students will have the opportunity to display their work at the regional CIH conference.

Other websites:


Professional body registration:

Learners who succesfully complete this qualification will become eligible for certified practitioner membership of the CIH.

You could progress to FdA Housing and Communities at New College Durham, which is a 2 year course studied via day release.


Please note these prices are for the current academic year and may be subject to change for our courses starting in future years.

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Fees and funding

Find out more about course fees and financial support for UK, EU and non-EU students, plus how to pay your fees.

Additional Costs

Student Membership to the CIH is included. There are no additional compulsory costs. If you wish to purchase textbooks, these are an additional cost although resources are available in the College Library. Study excursions will be offered at an additional cost, however, these are optional, attended voluntarily and are not essential to studying the programme.

Interview Instructions

You will be invited to an informal interview with the housing team that will outline the details of the programme, assesment and offer you the opportunity to ask any questions you have.

Entry Criteria

The programme is ideal for anyone who is working for a housing organisation or wishes to move into housing as a career in a front line capacity. There are no formal entry requirements but you must demonstrate the potential and have the opportunity to gain the qualification.