Terms and Conditions

Qualifying Criteria

All students will need to meet the College’s qualifying requirements of:

Living at least 2 miles from the College
Attending a full-time further education course
Having an attendance record of 90% or greater
Having a satisfactory tutor report and being up-to-date with all course work/assignments
Having satisfactory behaviour both at the College and whilst travelling on Arriva/Go North East transport
Any grants or bursaries received from the Government, Council or other bodies for transport must be utilised in full
prior to any support provided by the College.

Flex & Travel does not apply to apprentices, part-time further education students or students on higher education programmes.
If a student fails to attend College, without notification for 4 weeks, the College will suspend the travel ticket.
Travel is only permitted to and from College during term time weekdays up until 6pm. Minimum connecting times apply between services if you have to change buses to and from College.
The student bus ticket remains the property of Arriva/Go North East and will not be valid if you no longer attend the College.
Your ticket must be returned to New College Durham if you no longer attend your course, failure to do so may result in individuals incurring the ongoing costs of the ticket.
The College will only make payment(s) for term time, weekday travel to and from College each term up to the cost of a termly or academic year ticket.
All student bus tickets will be issued by Arriva or Go North East.
Travel is only permitted on Arriva or Go North East within the regions/boundaries outlined by each bus operator. If you wish to travel outside these areas, or with other travel operators, normal ticket prices apply. These tickets are not covered by the Flex and Travel scheme.
Travel on both Arriva and Go North East are subject to the operators normal terms and conditions. The operators retain the
right to refuse travel.
You will be responsible for paying for the costs of any replacement bus tickets.

If you live in County Durham and are under 19 years old at the start of your course and are continuing on the second year of your programme you must apply to Durham County Council for your travel assistance award. Allowance for travel costs is
determined by the distance you live from the College. You must also apply to your chosen bus operator as early as possible.
If your application to Durham County Council is approved, the College will pay any outstanding balance directly to your
chosen bus operator.

All other students must apply direct to the College for free travel assistance. You must apply either online at
www.newcollegedurham.ac.uk/travel or contact the Access Fund Administrator on 0191 375 4205 or email
access.fund@newdur.ac.uk for an application form. You will be required to register your chosen bus operator at the time of
application. All travel tickets will be issued by your chosen bus operator and sent direct to your home address.

If you live outside County Durham and are under 19 years at the start of your course, you must apply to your Local Education
Authority for any travel subsidy available. If you meet the aforementioned College qualifying requirements, New College
Durham may reimburse the cost of your bus tickets. Please follow the application procedure above.

If you are over 19 years at the start of your course and you meet the aforementioned College qualifying requirements and also have a joint household income below £20,817, or if living independently less than £11,810, New College Durham may reimburse the cost of your bus tickets. Please follow the application procedure for all other students.