Current written protocols, policies and procedures for delivering our services and responsibilities.
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Academic policies
- pdf Academic Appeals Policy (178 KB)
- pdf Academic Appeals Procedure (185 KB)
- pdf Academic Integrity Policy (121 KB)
- pdf Admissions Policy (Further Education) (101 KB)
- pdf Admissions Policy (Higher Education) (136 KB)
- pdf Admissions Appeals Policy (Higher Education) (115 KB)
- pdf Assessment Policy (FE) (142 KB)
- pdf Assessment Policy (HE) (1.37 MB)
- pdf Assessment Board Management Policy (227 KB)
- document Criminal Convictions Policy (216 KB)
- pdf Examinations and Assessments Policy (143 KB)
- pdf Extenuating Circumstances Policy (2.29 MB)
- pdf Extenuating Circumstance Procedure (1.96 MB)
- pdf Extenuating Circumstances Student Guide (144 KB)
- pdf Fitness to Practise Policy (254 KB)
- pdf HE Strategy (205 KB)
- pdf HE Withdrawals Policy (132 KB)
- pdf Higher Education Fees Sanctions Policy until 31 October 2022 (170 KB)
- pdf Higher Education Fees Sanctions Policy from 1 November 2022 (77 KB) pdf (243 KB)
- pdf Maths and English Skills Development for Students Policy (115 KB)
- pdf Quality Assurance, Improvement and Enhancement Policy (124 KB)
- pdf Recognition of Prior Learning Policy (174 KB)
- pdf Refund and Compensation for Higher Education (363 KB)
- pdf Student Engagement in Learning Policy (243 KB)
- pdf Suspension of Studies Policy (Higher Education) (145 KB)
- pdf SoS Guidance for Students Online Version (1.55 MB)
- pdf Teaching Enhanced Learning Policy (668 KB)
- pdf UK Visa and Immigration Compliance - Student Recruitment (12.58 MB)
- pdf University Centre Terms and Conditions (104 KB)
Academic Regulations
2025/26
pdf Academic Regulations 2025-26 (589 KB)
2024/25
pdf Academic Regulations 2024-25 (609 KB)
Previous years regulations can be accessed via Higher Education Information
The documents not linked to below are available from
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Academic Registry Policy
Examinations – Use of Word Processor Policy
Modifications to an Award Policy
Research Ethics Policy
Withdrawal of Awards/Qualifications Policy -
Comments, suggestions, compliments and complaints
Student of the College
If you have a complaint concerning your course you must first try to resolve your concern by talking to any of your tutors. If this does not resolve the concern you should then approach your Head of School. If you still remain unsatisfied by the response then you can submit a formal complaint using this form.
Please note any complaints concerning assessment must be dealt with using the College’s separate Academic Appeals Procedure, details of which are given in the Student Handbook and Diary. (Please do not use this Form to register a complaint against any aspect of assessment.)
If you have a complaint concerning any of the College Services you should in the first instance try to resolve the problem by talking to your subject tutor(s), personal tutor or course/programme leader. If this does not resolve the problem you can then submit a formal complaint.
Employer, Visitor or Member of the Local Community
Please do not hesitate to speak to staff at the Reception and Information Desk who will provide the name and telephone number of the relevant Manager. We would encourage all concerned to speak to our Managers first before submitting a formal complaint.
There is a seperate procedure for employees of New College Durham to raise concerns.
If you wish to make any comment, suggestion, compliment or complaint
Please complete this form to make any comment, suggestion, compliment or complaint. Once this has been received you will receive a letter acknowledging receipt, within five days. You will be informed how long it should take to look into your comment and who will be dealing with it. Once it has been addressed, you will receive a full written response or be invited to discuss the matter.
Further action
If, after you have received a response from the College, you remain dissatisfied you may appeal against the decision. To do so you need to contact the Principal and Chief Executive in writing within 10 days.
Data Protection Information
The information you provide to New College Durham relating to the Complaints Procedure will only be used to assess your complaint.
This information may be shared with the Office of the Independent Adjudicator (OIA) should it reach that stage. All information provided will be held for 6 years. All suggestions and comments will be anonymised after we receive it and we will use these to improve our services.
pdf Complaints Policy (227 KB)
pdf Complaints Procedure (75 KB)Statement of Purpose
Read our Statement of Purpose.
If you require this form in an alternative format and/or language please contact us on:
Telephone: (0191) 375 4000
Dedicated Text No: 07425634227
Email:
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Data Protection Policy
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Conducting College business
College Disaster Recovery Policy & Procedures - available from
This email address is being protected from spambots. You need JavaScript enabled to view it. pdf Accountability Agreement 2025/2026 (2.34 MB)
pdf Annual Report 2023/24 (16.81 MB)
pdf Arrangement for obtaining the views of staff and students (25 KB)
Audit Code of Practice
pdf Calendar of Meetings (87 KB)
pdf Careers Education Policy (193 KB)
pdf Code of Conduct (264 KB)
pdf Complaints Policy (227 KB)
pdf Conflicts of Interest Policy (144 KB)
pdf Financial Accounts 2022 23 (23.78 MB)
Financial Memorandum and Funding Agreements
pdf Instrument and Articles of Association (304 KB)
pdf Instrument and Articles of Government (304 KB)
Learning & Skills Act 2000
pdf Procedure for the Appointment of New Governors (30 KB)
pdf Public Interest Disclosure Procedure ( Whistleblowing ) (320 KB)
pdf Standing Orders of the Committee and Corporation (247 KB)
pdf Strategic Action Plan 2025 2026 (75 KB)
pdf Sub Contracting Policy (170 KB)
pdf Terms and Conditions of Purchase (312 KB)
pdf Terms of Reference Commitees of Corporation (166 KB)
pdf Tuition fees policy (204 KB)
How do we make decisions? - Belonging and Inclusion
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Estates management
The documents not linked to below are available from
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pdf (64 KB) pdf Disposal of Electrical Waste (64 KB)
Disposal of Electrical Waste Guidelines: Small Appliances
pdf Estates and Facilities Strategy 2021-2026 (176 KB)
pdf Estates Charter (44 KB)
pdf Energy Management Policy (148 KB)
pdf Environmental and Sustainability Strategy (163 KB)
General Energy Policy
General Secuirty Policy
Green Travel Plan
Leased Properties Maintenance Policy
Legionella Policy
Management of Asbestos Policy
Portable Appliance Testing (PAT) Policy
Prevention of Pollution Policy
Snow Removal Policy
Surveillance Camera Policy
Waste Management Policy
pdf Car Park T&Cs (119 KB) -
Health and safety
The documents below are available from
This email address is being protected from spambots. You need JavaScript enabled to view it. Accident Incident Policy
Confined Spaces Policy
Contractors Policy
Control of Vibration at Work Policy
COSHH Policy
pdf Covid 19 Policy (182 KB)
Disaster Recovery Plan (H&S)
Display Screen Equipment Policy
Driving at Work Policy
Educational Visits Policy
Emergency Transport Policy
Fire Policy
First Aid Policy
Health and Safety Policy Summary
Health and Safety Training Policy
Health Surveillance Policy
Infection Control Policy
Key Stage 4 Policy
Lifting Equipment (LOLER) Policy
Lone Working Policy
Management of Health and Safety Policy
Manual Handling Policy
Medical Needs Policy
Noise at Work Policy
Occupational Health Referral Policy
Personal Protective Equipment Policy
Prevention of Violence Policy
Provision and Use of Work Equipment Policy
Safety Signs Policy
Smoking Policy
Stress at Work Policy
Substance Misuse Policy
Work Experience Placement Policy
Working at Height Policy
Young Persons Policy -
Human resources
The documents below are available from
This email address is being protected from spambots. You need JavaScript enabled to view it. Adoption Policy
Anti-Bribery Policy
Appeals Procedure (Staff)
Appraisal Principles and Guidelines
Code of Conduct (Staff)
College PREVENT Duty
Competence Procedure
Criminal Records Bureau Enhanced Disclosure Service Utilisation Policy
DBS Code of Practice
Disciplinary Policy & Procedure (Staff)
Domestic Abuse Policy
Employment Reflection Procedure
Facilities Agreement
Flexible Working Procedure
Grievance Policy & Procedure
Job Evaluation Appeals Process
Job Share Policy
Joint Collective Bargaining Agreement
Joint Consultative Committee Constitution Policy
Lifelong Learning Policy
Managing Stress at Work Policy
Maternity Guidelines
Menopause and the Workplace Policy
Mental Health and Wellbeing Strategy
Paternity Guidelines
Pay Policy
Performance Monitoring for Probationary Employees
Prevention and Management of Substance Misuse Policy
Prevention of Harassment, Bullying & Victimisation in the Workplace Policy
pdf Public Interest Disclosure Procedure ( Whistleblowing ) (320 KB)
Recruitment & Selection Procedure
Redeployment & Redundancy Policy
Relocation Expenses Policy
Remote Working Policy
Right to Disconnect Policy
Safeguarding Vulnerable Groups - Recruitment & Selection Procedure
Senior Post Holders and Corporation Secretary Disciplinary Procedure
Shared Parental Leave Policy
Sickness Absence Policy
Single Equality, Diversity and Inclusion Scheme
Social Media Policy
Special Leave Policy
Staff Appraisal Guidelines
Trade Union Facilities Agreement
Vacancies -
ICT
pdf Microsoft 365 Management Policy (137 KB)
The documents below are available from
This email address is being protected from spambots. You need JavaScript enabled to view it. - Digital Assets Policy
- ICT Equipment Loan Policy
- ICT Equipment Replenishment Policy
- Payment Card Security Policy
- Patching Policy
- Printing Policy
- VPN Policy
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Records & information management
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Support Policies
The documents not linked to below are available from
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pdf Careers Education, Information and Guidance Policy (193 KB)
pdf FE Personal Development Policy (87 KB)
pdf Freedom of Speech Policy (109 KB)
pdf Further Education Access Fund Policy (338 KB)
pdf Higher Education Hardship Fund Policy (140 KB)
pdf IAG Statement Of Service (155 KB)
pdf Learning Support Policy (141 KB)
pdf Maths and English Skills Development for Students Policy (115 KB)
pdf Refund policy (69 KB)
Safeguarding Policies and Procedures
Sexual Violence and Sexual Harassment between Children in Schools and Colleges
pdf Student Disciplinary Procedure (4.37 MB)
pdf Student Engagement in Learning Policy (243 KB)
Tuition Fees Policy -