Level 2 Award Helping Skills (Counselling)

Start date(s):
7 Sep 2020
13 weeks
Level 2
Course Code:
Study Mode:
Part Time
Attendance Type:
Attendance Pattern:
Daytime, Evening
Awarded by:
Framwellgate Moor Campus
Course costs:
Full Cost Course - £440
(previous year's fees)


This qualification provides learners with the opportunity to understand the skills needed to communicate effectively and engage in one-to-one helping relationships appropriately.


This programme aims to introduce you to the skills and knowledge involved in counselling and helping others, in everyday life and at work.


  • Developing self-awareness for the helping relationship – you will develop self-awareness and the essential personal qualities used within a helping role. You will identify how to meet organisational policy, recognise areas for self-development, and how to act in a way that upholds equality and diversity in the context of a helping relationship.
  • Developing listening and communication skills for the helping relationship - you will investigate the range of communication skills used in helping relationships. You will look at overcoming the barriers to communication and develop ways to evaluate your communication skills. You will also develop your understanding of the core conditions and other counselling concepts used during helping relationships.
  • Managing the helping relationship – you will gain an understanding of issues that are specific to helping relationships, including personal safety and appropriate record keeping. You will be able to define and maintain boundaries, and set up, manage and end a helping relationship.

Time commitment

Average number of hours per week

Assignment Feedback
Independent Learning


*Days and times of study are subject to change. Timetables are confirmed at the start of term.

Teaching & assessment

You will take part in a variety of seminar and lecture activities, including group work and skills practice.
Assessment will involve:
  • Ongoing personal learning journals
  • Topical discussions
  • Observed counselling practice sessions
  • Self and peer assessment sessions
  • Small group presentation
  • Submission of portfolio.

Maths and English

Maths and English skills are essential for the workplace and university.

If you have not achieved above a new grade 4 or do not hold an A* to C in GCSE maths or English, do not worry, your study programme at college will include teaching that will support you to progress your skills in these subjects. If you achieved a grade 3 or hold a D in either maths or English, you will have the opportunity to re-sit your GCSE qualification with us. If your grade was lower than a 3, or your qualification is below a D, you will study Functional Skills. These qualifications will help you enhance your maths and English skills and can be taken at levels between Entry Level 1 up to and including Level 2. Even if you have already achieved a grade 4 or above, or hold a A* to C, we will continue to develop your skills and help you progress further.


There is no formal requirement to undertake a work placement, however, you will be encouraged to look for opportunities to gain experience working in a counselling environment.

You could progress onto the Counselling Skills and Theory (Level 3) course at New College Durham.

Progress onto further study


Level 3 Counselling Skills and Theory

This course will further develop your counselling skills and help you to take the next step in your training to become a counsellor.


Please note these prices are for the current academic year and may be subject to change for our courses starting in future years.

No funding is available as this is a Full Cost Course

Interview Instructions

You will be invited into the College for an informal interview.

Entry Criteria

You must hold a Level 1 qualification in a related field, or have evidence of verified practical experience using counselling skills in a working environment – this must be over 30 hours and can be voluntary work.