Level 2 Intermediate Apprenticeship Customer Service Practitioner

Start date(s):
1 Jan 2021
Duration:
2 years
Level:
Level 2
Course Code:
1041204
Study Mode:
Part Time
Attendance Type:
Campus
Attendance Pattern:
Daytime
Location:
Framwellgate Moor Campus
Course costs:
Tuition fees paid by employer. Enquire for more information.
Funding

Overview

Course details may be subject to change

The main purpose of the Customer Service Practitioner is to deliver a high quality service to customers of the organisation. This may include dealing with orders, payments, fixing problems, aftercare or offering advice, guidance or support.

Aims

The main purpose of the Customer Service Practitioner is to deliver a high quality service to customers of the organisation. This may include dealing with orders, payments, fixing problems, aftercare or offering advice, guidance or support.

Modules

You will study areas such as:
  • Principles of Customer Service
  • Understanding Customers
  • Managing Personal Performance
  • Communications
  • Developing Customer Relationships
  • Resolving Customer Complaints
  • Health & Safety
  • Reception Services.

Delivery

You will work for a minimum of 30 hours per week, plus take part in training for approximately 1 day. The exact working and training hours will be dependent upon the needs of the employer.