Level 3 Advanced Apprenticeship Customer Service Specialist

Start date(s):
1 Aug 2020
Duration:
2 years
Level:
Level 3
Course Code:
1041220
Study Mode:
Part Time
Attendance Type:
Campus
Attendance Pattern:
Daytime
Awarded by:
NCFE
Location:
Framwellgate Moor Campus
Course costs:
Tuition fees paid by employer. Enquire for more information.
Funding

Overview

The main purpose of the Customer Service Specialist is to be a 'professional' for direct customer support within your organisation. As an expert in your organisation's products and/or services you are someone who is able to gather and analyse information or data and share knowledge with your wider team and colleagues.

Aims

The main purpose of the Customer Service Specialist is to be a 'professional' for direct customer support within your organisation. As an expert in your organisation's products and/or services you are someone who is able to gather and analyse information or data and share knowledge with your wider team and colleagues.

Modules

You will study areas such as:
  • Principles of Business
  • Resolving Problems or Complaints
  • Understanding Customer Attention
  • Customer Service Interactions
  • Managing Performance and Conflict
  • Understanding Equality, Diversity and Inclusion.

Delivery

You will work for a minimum of 30 hours per week, plus take part in training for approximately 1 day. The exact working and training hours will be dependent upon the needs of the employer.

You may choose to progress to a Foundation Degree in Business Management at New College Durham.

Funding

Please note these prices are for the current academic year and may be subject to change for our courses starting in future years.