2 Sep 2024

Study mode

Full Time


Framwellgate Moor Campus


1 Year


Level 1

Course code


Fee Information

Please note, these prices are for the current academic year and may be subject to change for our courses starting in future years. Many of our students are eligible for financial support when studying at college, please see Fees and funding for more information.

Age 16-18

FREE (If meet residency criteria and not enrolled at another educational institution).

If you are aged 16, 17 or 18 on 31 August in the year you begin your course, not enrolled at another educational institution and have been resident in the UK for the past 3 years, your course will be FREE. Some courses will have other costs associated, such as for materials and trips.

Age 19+

If you are aged 19 or older on 31 August in the year you begin your course, not enrolled at another educational institution and have been resident in the UK for the past 3 years, your course could be free dependant on the level of the course and your eligibility criteria. The rules regarding fee reduction are complicated, we would encourage you to contact our Advice, Support and Careers Team on 0191 375 4400, email This email address is being protected from spambots. You need JavaScript enabled to view it. or connect on live chat (bottom right of your screen).

Course details may be subject to change.

This Preparing for Working Life course aims to help young people with learning disabilities make a successful transition from education to adulthood, with an additional focus on developing work ready skills for a customer services role.

You will develop effective communication skills to manage customer relationships, and to deal with customer queries and complaints.

Developed to support young people, each bespoke programme is designed to meet the individual needs of a student.

Experienced teachers will consistently measure and provide evidence to ensure each student takes the appropriate next steps in their journey. Each student will also receive excellent additional classroom support.

You will work towards developing your maths and English skills, as well as skills for living an independent life.

Entry Criteria

No formal requirements for entry to this course.

Additional Costs

There may be a small cost incurred for additional trips and visits. NCD can provide financial support where this is required.

What are the next steps?

You will be invited to attend a meet the tutor chat with a member of our Foundation Learning Team.

During this chat, we will ask what you have studied at school, what are your aspirations, and we will discuss any support needs you might have.

Before you leave, you will have a support plan in place to make sure you have a smooth transition from school to college.

Study Aims

This course aims to provide you with opportunities to develop a range of transferable skills to prepare you for a customer services role.

You will complete a bespoke enrichment programme that will broaden your skills and build your confidence and resilience. You will also get involved in enterprise activities, and will choose an enrichment activity that supports your personal, physical and mental growth.

You will be encouraged to say yes to exciting opportunities, such as entering the Inclusive World Skills competitions.

Modules Studied

As part of this Preparing for Further Learning or Employment course, you will develop your knowledge and skills in customer services.

You will study the following units:

  • How to work in a customer service environment
  • Communicating with customers and employees
  • Principles of personal performance and development
  • Principles of working in a business environment
  • Working with others in a business environment
  • Recording customer service problems
  • Resolving customer queries, requests and problems
  • Managing your time and workload

Units may be subject to change.

Teaching and Assessment

Our Foundation Studies team are specialists with the right approach and skillset to support your development and prepare you for adulthood.

Your progress on this course will be assessed through a range of different ways which will include coursework and observations in the real working environment. You will also complete homework each week to develop your independent study skills.

You will also receive support that is tailored to meet your individual needs. You will be assigned a Personal Development Coach (PDC) for additional support and guidance, to help you stretch and challenge yourself.


You will be encouraged to take part in work related activities and volunteering opportunities, as well as a work placement (where suitable).