Course details may be subject to change.
This Preparing for Working Life course aims to help young people with learning disabilities make a successful transition from education to adulthood, with an additional focus on developing work ready skills for a customer services role.
You will develop effective communication skills to manage customer relationships, and to deal with customer queries and complaints.
Developed to support young people, each bespoke programme is designed to meet the individual needs of a student.
Experienced teachers will consistently measure and provide evidence to ensure each student takes the appropriate next steps in their journey. Each student will also receive excellent additional classroom support.
You will work towards developing your maths and English skills, as well as skills for living an independent life.
Entry Criteria
No formal requirements for entry to this course.
Additional Costs
There may be a small cost incurred for additional trips and visits. NCD can provide financial support where this is required.
What are the next steps?
You will be invited to attend a meet the tutor chat with a member of our Foundation Learning Team.
During this chat, we will ask what you have studied at school, what are your aspirations, and we will discuss any support needs you might have.
Before you leave, you will have a support plan in place to make sure you have a smooth transition from school to college.
Study Aims
This course aims to provide you with opportunities to develop a range of transferable skills to prepare you for a customer services role.
You will complete a bespoke enrichment programme that will broaden your skills and build your confidence and resilience. You will also get involved in enterprise activities, and will choose an enrichment activity that supports your personal, physical and mental growth.
You will be encouraged to say yes to exciting opportunities, such as entering the Inclusive World Skills competitions.
Modules Studied
As part of this Preparing for Further Learning or Employment course, you will develop your knowledge and skills in customer services.
You will study the following units:
- How to work in a customer service environment
- Communicating with customers and employees
- Principles of personal performance and development
- Principles of working in a business environment
- Working with others in a business environment
- Recording customer service problems
- Resolving customer queries, requests and problems
- Managing your time and workload
Units may be subject to change.
Teaching and Assessment
Our Foundation Studies team are specialists with the right approach and skillset to support your development and prepare you for adulthood.
Your progress on this course will be assessed through a range of different ways which will include coursework and observations in the real working environment. You will also complete homework each week to develop your independent study skills.
You will also receive support that is tailored to meet your individual needs. You will be assigned a Personal Development Coach (PDC) for additional support and guidance, to help you stretch and challenge yourself.
Placement
You will be encouraged to take part in work related activities and volunteering opportunities, as well as a work placement (where suitable).
You will receive individual guidance for your next steps.
Natural progression options include progressing to Level 2 in Customer Services, an industry specific Level 1 course or supported to transition into employment.
