Travel Scheme Terms and Conditions 2021/22

Students aged 16 or over but under 19 on 31 August 2021 enrolled on a full-time course as defined by New College Durham and live at least 3 miles from the College will qualify for travel support in association with Arriva or Go North East for the Academic year 2021-22.

Travel support does not apply to apprentices, part-time further education students or students on higher education programmes.

If a student fails to attend their course of study, the College will suspend the travel ticket.

Travel is only permitted to and from College during term time weekdays. Minimum connecting times apply between services if you have to change buses to and from College.

The college will seek to provide travel assistance to those eligible students by the most cost effective means. The Access Fund Team will regularly review ticket/pass utilisation and the college reserve the right to cancel/remove any tickets which are underutilised. There is a significant cost to the college in providing travel support and students are encouraged to return any passes which are not in regular use and/or where other modes of transport are utilised. Students who only require a travel ticket/pass for infrequent use should contact the Access Fund Office to explore alternative arrangements. NB The annual travel ticket/pass will only be provided to students who use the bus as their primary and regular mode of transport.

The student bus ticket remains the property of Arriva/Go North East and will not be valid if you no longer attend the College. Your Arriva pass must be returned to the Access Fund Office at New College Durham, Go North East ticket will be removed from the app if you are no longer attend your course. Failure to do so may result in individuals incurring the ongoing costs of the ticket.

The College will only make payment(s) for term time, weekday travel to and from College each term up to the cost of a termly or academic year ticket. The College will not refund the cost of any tickets purchased prior to the receipt of your termly or academic year ticket.

Travel is only permitted on Arriva or Go North East within the regions/boundaries outlined by each bus operator. If you wish to travel outside these areas, or with other travel operators, normal ticket prices apply. These tickets are not covered by the Flex and Travel scheme.

Travel on both Arriva and Go North East are subject to the operators normal terms and conditions. The operators retain the right to refuse travel. You will be responsible for paying for the costs of any replacement bus tickets.