Business Administration Apprentice

Business Administration Apprentice (Level 3) opportunity with Mapp’s Mortgage & Insurance. Gain hands-on experience in administration and customer service within our General Insurance team while working towards a nationally recognised qualification in a supportive family-run business environment.

Business Administration Apprentice (Level 3)

Mapp’s Mortgage & Insurance – General Insurance Department

Mapp’s Mortgage & Insurance is offering an exciting opportunity for a motivated and organised individual to join our General Insurance team as a Business Administration Apprentice (Level 3).

We are a small family-run firm offering a supportive environment where you can learn, develop valuable workplace skills, and gain hands-on experience while working towards a nationally recognised qualification.

Working Week

Monday to Friday, 9:00am – 5:00pm
30-minute lunch break
Total hours per week: 37.5

Wage

Competitive apprenticeship wage (in line with government guidelines)

Expected Duration

18 months

Possible Start Date

To be confirmed

About the Role

As a Business Administration Apprentice, you will support the day-to-day operations of our General Insurance department. You will work alongside experienced professionals, learning how to deliver excellent customer service while maintaining efficient administrative processes.

Key Responsibilities

Providing administrative support to the General Insurance team

Handling incoming calls and emails professionally

Assisting with customer enquiries and policy documentation

Maintaining accurate records and updating internal systems

Supporting insurance applications and renewals

Ensuring compliance with company procedures and industry regulations

What We Offer

Level 3 Business Administration Apprenticeship qualification

Full training and ongoing support from experienced mentors

Friendly and professional working environment

Opportunity for career progression within the company

Valuable experience within the insurance and financial services sector

Why Join Mapp’s Mortgage & Insurance?

At Mapp’s, we pride ourselves on delivering excellent service to our clients while supporting the development of our team. As an apprentice, you will become an important part of the business from day one.

• Training

  The successful candidate will work towards the Level 3 Business Administration Apprenticeship Standard, which includes:

  On-the-job training

  Remote and/or college-based learning with New College Durham

  Functional Skills training (if required)

  Ongoing mentoring and support from experienced team members

• Skills Required

  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative

12/05/2026

The successful candidate will work towards the Level 3 Business Administration Apprenticeship Standard, which includes:

On-the-job training

Remote and/or college-based learning with New College Durham

Functional Skills training (if required)

Ongoing mentoring and support from experienced team members

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative Crook DL15 9BJ Mapp's Mortgage & Insurance Ltd, 12 East Bridge Street, Crook Crook Mapps Mortgage & Insurance