Business Administration Apprenticeship

Founded in 1987 by Chairman Fred Story, Story Homes is a housing developer with schemes in Cumbria, North West and North East England and southern Scotland. Our vision is to design and build quality homes that people aspire to live in, and we are proud to build high-quality homes that bring something different to the areas in which we operate.

Aftercare Apprentice

• Training

  What you’ll be doing:

  You will work alongside experienced professionals, developing skills in:

  Customer support:

  Monitor, track, and prioritise outstanding customer issues

  Coordinate with subcontractors to ensure timely and high-quality completion of works

  Maintain accurate records of all customer communications

  Conduct follow-up calls to ensure customer satisfaction after work completion 

   

  Data, Reporting & Admin: 

  Produce weekly reports on workload, deadlines, and performance

  Maintain and update internal systems with accurate data

  Analyse customer feedback and share insights with the team 

   

  Team Support & Development: 

  Support team members and contribute to a collaborative working environment

  Demonstrate professional behaviours aligned with company values

• Skills Required

  Communication skills, IT skills, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Logical