Assistant Receptionist/Administrator - Level 3 Business Admin Apprenticeship

Join a busy and friendly GP practice as a Reception & Administration Apprentice. Based at one of three sites, you'll gain valuable experience supporting patients, managing appointments, processing records and providing administrative support while working towards a Level 3 Business Administrator Apprenticeship.

An exciting opportunity has arisen for a Reception & Administration Apprentice to join our friendly and supportive team at one of our three practice locations:

Bearpark Surgery

Gilesgate Surgery

Framwellgate Moor Surgery

~ PLEASE INCLUDE WHICH SITE YOU WOULD LIKE TO BASED AT IN YOUR APPLICATION ~

You will work as part of a site team of 4–5 staff members and be part of a wider administration and reception team of 18 colleagues across all three locations. You will receive day-to-day support from your Team Lead and wider management team throughout your apprenticeship.

This role offers excellent exposure to healthcare administration and patient services.

Your duties may include:

Reception Duties

Greeting patients and visitors in a professional and friendly manner

Booking and managing appointments

Answering incoming telephone calls and assisting with patient enquiries

Relaying messages between patients and clinical staff

Supporting the opening and closing of the surgery

Administration Duties

Processing prescription requests

Scanning and uploading documents to clinical systems

Maintaining accurate patient records

Organising incoming post and correspondence

Running reports and updating patient recall systems

Supporting the management of patient information and confidential records

Assisting with website and social media updates

Providing general administrative support to the wider team

Working Pattern

3 days per week in Reception

1 day per week in Administration

1 day per week attending college/training

This is a fantastic opportunity for someone looking to start a career in business administration within the healthcare sector.

• Training

  The successful candidate will work towards a Level 3 Business Administrator Apprenticeship Standard.

  Training will include:

  Business administration principles

  Customer service and patient communication

  Managing information and records

  Data protection and confidentiality

  N H S administration processes

  I T systems and business software

  Time management and organisational skills

  Professional workplace behaviours

  Effective teamwork and communication

  Training will be delivered through a combination of workplace learning and attendance at college 1 day a week.

• Skills Required

  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Number skills

09/06/2026

The successful candidate will work towards a Level 3 Business Administrator Apprenticeship Standard.

Training will include:

Business administration principles

Customer service and patient communication

Managing information and records

Data protection and confidentiality

N H S administration processes

I T systems and business software

Time management and organisational skills

Professional workplace behaviours

Effective teamwork and communication

Training will be delivered through a combination of workplace learning and attendance at college 1 day a week.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Number skills Multiple locations (see main description) Dunelm Medical Practise