Business Admin Apprentice

Mortgage/Office Administrator Mortgage/Office Administrator We are Looking for a person to provide a full administrative service. Office based at Whitfield House, Meadowfield, Durham. The roll will include processing of mortgage and insurance applications with various financial institutions and administration of new business cases, from post application through to completion, using manual, electronic and online systems.

 

General Duties May include:

• To provide guidance and updates to clients, including estate agents, solicitors, and lenders.
• Requirement to demonstrate empathy, understanding and willingness to help all parties throughout the process, to reach a positive outcome.
• Answering inbound and making outbound calls, taking accurate messages, and cascading information to all involved persons / companies.
• Ensure that all enquiries / leads are dealt with efficiently. Escalating to relevant departments where necessary.
• Processing all incoming data in a timely manner, ensuring that all documentation is maintained securely and confidentially in line with GDPR requirements.
• Have a flexible / adaptable approach to their work to meet essential deadlines.
• Be responsible to develop, update and maintain multiple information systems and databases, including social media platforms, ensuring the information is regularly checked and accurate.
• To work in partnership with others to deliver successful outcomes.
• To support the organisation’s trading ethics and champion the company values.
• To carry out other delegated duties as required.

Closing Date:

All applications to be received by close of business on the 30 May 2025. Please send by email to:

Ms Jodie Hunter Jodie.hunter@durhammortgages.co.uk  

• Training

  Level 3 Business Administrator Apprenticeship Standard, which includes:

  End- Point Assessment ( E P A)

  In-house training and mentoring support

• Skills Required

  IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Initiative, Communication skills

12/05/2025

Level 3 Business Administrator Apprenticeship Standard, which includes:

End- Point Assessment ( E P A)

In-house training and mentoring support

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Initiative, Communication skills DH7 8XL 11 -12, Whitfield House, Whitfield Ct, St John's Rd, Durham Mortgage Solutions