Customer Service Apprenticeship

Responsible for the day-to-day Office operation and maintaining excellent customer service standards. Delivering good quality day-to-day customer service and assist with the operating facility of the business.

• Dealing with Customers in person, via email and on the telephone.
• Dealing with Cash and Card Payments.
• Maintaining a Clean and Safe work environment.
• Taking bookings – walk ins and over the telephone.
• Ensuring all consumables (socks, wristbands) are stocked.
• Knowledge of Allergens and Product Ingredients.
• Liaising with other team members to assist in the smooth operation of the business.
• Conducting Safety Briefings.
• Knowledge of Products and availability.
• Be active throughout the business hours, supporting the supervisor/manager where required to deliver the best guest experience possible and promote the Infinite Air brand.

• Training

  Receptionists take responsibility for their: 

  1. Own actions and behaviour, always ensuring professional and ethical standards. 

  2. Minimum operating standards being met and achieved. 

  3. Time keeping and Punctuality. 

  4. Position as role models to children and young people. 

  5. Development of effective and engaging relationships with colleagues and line        managers. 

  6. Duty of care to children and young people, following the agreed safeguarding and   safety procedures. 

  7. Attitudes towards gender, ethnicity and religion ensuring equitable and diverse practices. 

  8. Relationships with parents, carers and children developing positive communication and trust. 

  9. Ability to have a positive impact in everything they do. 

• Skills Required

  Communication skills, IT skills, Customer care skills, Initiative, Organisation skills, Problem solving skills, Team working

25/07/2025

Receptionists take responsibility for their: 

1. Own actions and behaviour, always ensuring professional and ethical standards. 

2. Minimum operating standards being met and achieved. 

3. Time keeping and Punctuality. 

4. Position as role models to children and young people. 

5. Development of effective and engaging relationships with colleagues and line        managers. 

6. Duty of care to children and young people, following the agreed safeguarding and   safety procedures. 

7. Attitudes towards gender, ethnicity and religion ensuring equitable and diverse practices. 

8. Relationships with parents, carers and children developing positive communication and trust. 

9. Ability to have a positive impact in everything they do. 

Communication skills, IT skills, Customer care skills, Initiative, Organisation skills, Problem solving skills, Team working New Ferens Park DH1 1GG Belmont Business Park New Ferens Park Infinite Durham