Workers in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in MINOR GROUP 621: Leisure and Travel Services.
Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly
Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries
Makes local arrangements at stopover points for food and accommodation
Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers
Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary
Completes way-bill at scheduled points on route and balances cash taken with tickets issued
Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage
Makes announcements to passengers and deals with enquiries
Serves food and beverages to passengers.
There are no formal academic entry requirements. Spoken fluency in a foreign language is needed for some posts. NVQs/SVQs in travel services are available at Levels 2 and 3. Training is also received on-the-job.
Encourage / Engage / Educate
Every
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