Apprentice Trainee Installation Administrator

An exciting opportunity to join an installations team as a Trainee Installation Administrator. Develop your administration and customer service skills while supporting projects, liaising with customers and suppliers, and helping ensure installations run smoothly.

As a Trainee Installation Administrator, you will join a busy installations department, supporting the team with a range of administrative tasks to ensure projects run efficiently and customers receive an excellent standard of service.

You will work closely with customers, suppliers, installation engineers and colleagues across the business, developing your communication, organisation and administration skills while gaining valuable practical experience in a professional working environment.

Your main duties will include:

Responding to customer and supplier enquiries by telephone and email in a professional and timely manner.

Preparing quotations, processing sales orders, raising purchase orders and assisting with invoicing using Sage.

Setting up projects and collating the necessary documentation to get projects started.

Creating and maintaining organised project files, ensuring information is accurate and up to date.

Completing order acknowledgements and ensuring all required stages of the installation process are followed.

Liaising with installation engineers and acting as a key point of contact for the team.

Updating the company's Clik CRM system with relevant project and customer information.

Preparing and sending completion packs to customers once projects have been completed.

Supporting the process for setting up customer accounts, including credit applications and credit checks.

Assisting with sourcing new suppliers.

Handling customer queries and complaints effectively and professionally.

Working with other departments to support the smooth running of the business.

Following company policies and procedures, including health and safety, quality and environmental requirements.

This is a great opportunity for someone looking to begin a career in administration, develop their customer service skills and gain experience in project coordination and business operations.

• Training

  The successful candidate will undertake a Business Administration apprenticeship at New College Durham, developing the knowledge, skills and behaviours required to work effectively in an administrative role.

  Training will support the development of skills in:

  Business administration and office procedures.

  Customer service and professional communication.

  Managing information, records and documentation.

  Planning, organising and prioritising workload.

  Using digital systems and office software.

  Working with colleagues and external contacts.

  Maintaining professional standards and following workplace policies and procedures.

  The apprentice will gain practical experience within the installations department, applying their learning to real workplace tasks and responsibilities.

• Skills Required

  Communication skills, Organisation skills, Administrative skills, Team working, Customer care skills

• Employer Description

  RA Dalton Ltd is a wastewater and sewage treatment specialist company headquartered in Cowshill, County Durham

19/10/2026

The successful candidate will undertake a Business Administration apprenticeship at New College Durham, developing the knowledge, skills and behaviours required to work effectively in an administrative role.

Training will support the development of skills in:

Business administration and office procedures.

Customer service and professional communication.

Managing information, records and documentation.

Planning, organising and prioritising workload.

Using digital systems and office software.

Working with colleagues and external contacts.

Maintaining professional standards and following workplace policies and procedures.

The apprentice will gain practical experience within the installations department, applying their learning to real workplace tasks and responsibilities.

Communication skills, Organisation skills, Administrative skills, Team working, Customer care skills Cowshill DL13 1DB Burtree Ln Cowshill RA Dalton