If you are not a UK National you may have an International fee to pay, please see our International Student Payment Information page for more information.
Many of our students are eligible for financial support when studying at college, please see our Fees and funding page for more information.
Apprenticeships
This course is free to apprentices. Small companies may need to make a contribution towards training costs, large companies could pay through the apprenticeship levy, if they have funds available
If you are not a UK National you may have an International fee to pay, please see our International Student Payment Information page for more information.
Please note, these prices are for the current academic year and may be subject to change for our courses starting in future years.
Many of our students are eligible for financial support when studying at college, please see our Fees and funding page for more information.
Apprenticeships
This course is free to apprentices. Small companies may need to make a contribution towards training costs, large companies could pay through the apprenticeship levy, if they have funds available
If you are not a UK National you may have an International fee to pay, please see our International Student Payment Information page for more information.
Please note, these prices are for the current academic year and may be subject to change for our courses starting in future years.
Many of our students are eligible for financial support when studying at college, please see our Fees and funding page for more information.
Apprenticeships
This course is free to apprentices. Small companies may need to make a contribution towards training costs, large companies could pay through the apprenticeship levy, if they have funds available
This Level 2 apprenticeship to become a Customer Service Practitioner is designed to prepare you for customer service roles.
As a Customer Service Practitioner, you will need to demonstrate excellent customer service skills and behaviours, as well as strong product and/or service knowledge.
You will understand and abide to customer service standards, strategy and regulatory requirements.
You will experience a range of customer interactions, including face-to-face, telephone, post, email, text and through social media.
You are required to be employed by a company that wishes for you to complete this apprenticeship before applying.
Entry Criteria
4 GCSEs at grade 3 or above, including English and maths or Functional Skills Level 1
What are the next steps?
You will meet with a member of the course team. Please bring evidence of your previous qualifications.
Modules Studied
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Product and service knowledge
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Developing self
Being open to feedback
Team working
Times of Delivery
Your college day is likely to be a Thursday or Friday.
Any times indicated are based on current courses and may be subject to change in future years. Full timetables will be confirmed at the start of each course.
Teaching and Assessment
You will attend college one day per week where you will produce a portfolio of work based evidence and knowledge assignments.
Throughout your apprenticeship, an assessor will visit you in the workplace to carry out regular progress reviews and observed assessments.
At the end of the programme, you will enter your Gateway where you will showcase your portfolio, take part in a practical observation and a professional discussion.
After completing this Level 2 apprenticeship, you could progress to a Level 3 in customer service or business administration.
If you want to ask a question about a specific course or subject area, you can use our course explorer to find the course and use the Ask a Question button.
